Terms & Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully. We also urge you to review our return policy and shipping policy before you place an order, as your satisfaction is our #1 goal.

Ordering Errors

ShutterContractor.com is not responsible for customer measurements or ordering errors. Please measure and order carefully.

If you need to change your order for custom shutters, we will make every attempt possible to do so. However, we cannot guarantee we will be able to make the changes requested as your order may have already gone into production.

Production Times

We pride ourselves on being able to process orders faster than anyone else in the exterior shutter industry. However, custom shutters are made after you place your order and exact production times may vary depending on order volume. While we will make every attempt to process and ship your order as quickly as possible, please note that your order may take a few days to process before it can be shipped. Making custom shutters is a manual process.

Orders are processed in the order they are received. If you wish to receive your order faster, we recommend you consider our express processing service (see our shipping policy).

Handling Charges

A $5.00 handling charge applies to all orders totaling less than $100.00 except when the entire order consists of one or more product samples.

Orders totaling less than $225.00 that contain Mid-America exterior vinyl shutters will be charged a $10.00 Mid-America factory service fee. Please note this fee is being charged to you by Mid-America, not by ShutterContractor.com. For orders totaling less than $100.00 that contain Mid-America vinyl window shutters, our standard $5.00 handling charge will be waived. The $10.00 charge only applies to Mid-America brand vinyl shutters.


All prices are subject to change without prior notice. Any sale price will not be extended beyond the end date of the sale, nor can a sale price be made retro-active for a sale that has already been completed.

Product Warranties

All Mid-America exterior vinyl shutters sold by Shuttercontractor.com are covered under a lifetime limited warranty against warping, fading, cracking, and other product defects. See our Mid-America warranty documentation for specific details about warranty coverage. Please call Mid-America's warranty department at 1-800-521-8468 if you have a claim.

All Mastic vinyl window shutters sold by ShutterContractor.com are covered under a limited lifetime warranty that covers against defects in materials and workmanship. See our Mastic warranty documentation for complete details.

Website Accuracy

ShutterContractor.com and its affiliates attempt to be as accurate as possible. However, ShutterContractor.com does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free.

Copyright Notice

All content included on this site, such as text, graphics, logos, button icons, and images is the property of ShutterContractor.com and/or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of ShutterContractor.com and protected by U.S. and international copyright laws. Content from this web site that is used without ShutterContractor.com's express written permission is a violation of the copyright.

Policy Changes

We reserve the right to make changes to this policy. Any policy changes will be posted on this page. This policy was last updated on 08/14/2011.
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