Shipping Policy

How Will You Ship My Order?

We have hand-picked some of the best shipping companies in the industry. Every product on this web site has been carefully selected to ship by the company that we deem to be the most appropriate to provide you with the best shopping experience possible.

Please note that items that are ordered together may ship separately. Shipping charges, if any, include order processing, item selection, packing, and transportation.

Package Tracking

After your order ships, we will notify you via email the number of packages as well as the tracking information (when available) for each package. Alternatively, you may log in to Your Account to track the status of your order. Be sure to Contact Us if anything seems unusual with your shipment.

Small Parcels

ShutterContractor.com utilizes UPS® and Federal Express® whenever possible to provide the fastest and most cost effective delivery experience. Transit times for UPS® and FedEx® usually range from 3-5 business days.

Truck Freight

For larger volumes of items, your order will ship via a commercial freight carrier. Some items on this web site can only be shipped via freight carrier, however it will be clearly stated on the product page. Typically a carrier representative will call to schedule a delivery and someone will need to be present to accept the package(s).

When Will My Order Arrive?

Your order from ShutterContractor.com is our livelihood, and therefore we treat it as such. Your order will be processed as fast as we possibly can. We pride ourselves on being able to ship faster than anyone in the exterior shutter industry.

In order to provide you with the widest selection and most timely delivery possible, our items are shipped from multiple locations around the country. The amount of time that it takes each product to ship depends on a variety of factors, however we provide "Usually Ships In" timeframes on each product page to give you an estimate how long you can expect the processing time will take. Due to custom options, some items may take up to 4 weeks to process, so be sure to check the processing time carefully before you proceed to checkout for the estimated timeframes.

Free Shipping

Free ground shipping applies only to orders shipped to a destination within the contiguous 48 United States. There is no minimum order to receive free shipping.

Expedited Shipping

Expedited shipping (next day or second day) is available for an additional charge. Shipping charges for expedited shipping vary widely depending on the items ordered and your location. If you are interested in expedited shipping please Contact Us for a shipping quote.

Express Processing

Express processing is also available for $15.00 per order. Exact processing times depend on order volume, but our express processing service guarantees you will receive your stock or custom exterior shutters faster than anyone else can deliver in the industry. Express processing is only available for customers that also pay for express shipping.

Where We Deliver

Orders placed on our web site can be shipped anywhere in the continental United States. If you wish to take delivery in Alaska or Hawaii, please Contact Us for a shipping quote.

At this time we do not ship to destinations outside of the United States.

Multiple Shipping Addresses

If you would like to ship your order to more than one address, simply place a separate order for each shipping address. Enter any special delivery instructions in the "Special Instructions" field during checkout. Alternatively, you may Contact Us so that we may facilitate your delivery needs.

Freight Damage or Loss

We use the greatest care in packaging our shipments. However in the unlikely event that your package(s) arrive damaged or have missing parts, please follow these instructions.

  1. Accept the package(s) even if they have visible damage. Please save all packaging materials so they can be inspected by the small parcel or freight carrier if necessary. ShutterContractor.com will repair or replace damaged merchandise at our discretion, but only in certain cases will we request the items to be returned for inspection.
  2. Contact Us within 48 hours after delivery to report any damage. It would be very helpful if you prepare digital photos that you can email us so we can better understand the extent of the damage. You will be provided with further instructions after you contact us.
If you do not report damage to us within 2 business days after receiving the package, your claim may not be accepted by the freight carrier, so it is urgent that you contact us immediately if this should occur.

ShutterContractor.com cannot be held liable for shipping errors, lost shipments, or delays in shipping.

Policy Changes

We reserve the right to make changes to this policy. Any policy changes will be posted on this page. This policy was last updated on 08/14/2011.
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