Return Policy

STANDARD SIZED shutters and accessories may be returned for refund under the following conditions:

  • The return is sent with a return merchandise authorization (RMA) number clearly marked on the outside of the package. Please call us at 1-800-734-8368 to receive an RMA number for the merchandise you are returning. Return merchandise that does not have an RMA number on the outside of the package will be refused delivery.
  • Return shipping charges must be pre-paid by the customer.
  • The item(s) must be returned within 30 days from the shipping date.
  • The item(s) must be returned in re-sellable condition. All accessories must be returned in their original packaging.
  • All items are subject to inspection by ShutterContractor.com before a refund is issued.
  • Shipping and handling charges (when applicable) are non-refundable.
  • All returned items are subject to a 25% restocking fee. Please allow 3-4 weeks for the credit to appear on your billing statement.
ShutterContractor.com will not accept any returns for CUSTOM SHUTTERS.

All custom shutters are built AFTER you place your order from material that we stock. Once constructed, there is no way to disassemble the custom shutters for parts to sell to another customer. For this reason, we cannot accept any returns or exchanges on custom shutters. Please note that it is standard practice for makers of custom-made products in any industry to deny returns or exchanges on their products.

We believe we have designed our web site to provide you with enough information to make an informed buying decision before you buy custom shutters. However, if you have a question or need more information, please contact us as this will help us improve our web site and make for a better shopping experience. If you require a specific color or would like to see a sample of the material, we recommend you order a product sample before placing your order for vinyl custom shutters or wood custom shutters.

Policy Changes

We reserve the right to make changes to this policy. Any policy changes will be posted on this page. This policy was last updated on 08/14/2011.
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