Frequently Asked Questions

This section contains common questions that people have asked us about measuring, ordering, and installing exterior shutters. If you don't see what you are looking for here, feel free to Contact Us for assistance and we will be happy to help you.
QuestionAnswer
Do you offer express shipping for exterior shutters? Yes we do, provided you pay for the extra shipping charges. Please Contact Us for a shipping quote.
How do I determine the proper size of exterior shutters for my windows? Please see the How To Measure page for measuring instructions.
Is there a minimum order to get free shipping? No. However, there is a $5.00 handling fee for all orders under $100.00 except when the order consists entirely of exterior shutter color sample kits.
If I don't like my exterior shutters, can I return them and get my money back? If you ordered standard sized shutters, we can accept a return. Most of the exterior shutters on our web site are custom made to your specifications and we cannot accept returns for refund on custom shutters. However, we will try to make whatever necessary adjustments we can to ensure your satisfaction. Please see our Return Policy for complete details.
How is my order shipped? We ship your order via well-known, reliable carriers such as United Parcel Service, Federal Express, or ABF Freight. Shipping is provided to you free of charge on all orders. We choose the best carrier depending on the size and weight of your order and your location. Larger orders are shipped via freight carrier. We provide tracking information under the Order Status section of our website when the order is shipped.
When will my order be shipped? Shipping times vary widely depending on the item(s) you order. For an estimated shipping time, please see the page(s) of the product(s) that you are interested in. Custom-made items are built after you order them, so there is no need to worry if they are "in stock" because we can always make them for you.
Do you sell interior plantation shutters in the UK? We only sell exterior shutters, but if you are in the UK we would recommend contacting The California Company for interior plantation shutters.
I am unable to install my exterior shutters. Can you recommend someone in my area that can help me? We do not have a network of installers at our disposal, but we can recommend that you call a local general contractor, carpenter, or handyman service. You will be responsible for the cost of the installation.
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